Last updated: 28 October 2026
This policy applies to orders from MOprintability3D Co Ltd through MO3DP. Contact support@mo3dp.com. Our business address is Unit A3, Industria Business Park II, Industrial Zone, Geoffrey Road, 90104 Bambous, Mauritius. BRN: C25220749. VAT: 28390655.
We deliver to destinations supported by a delivery option offered at checkout or agreed with you in writing before payment. Available delivery methods and charges are shown for your address. If no delivery option is available, contact us before ordering.
For stocked printers, accessories and filament, processing and transit estimates are those provided for your order. Print-on-demand delivery estimates include the estimated production time as well as dispatch and transit. Instant estimates depend on the uploaded file, chosen specifications, quantity, payment clearance and production capacity. Dates are estimates unless expressly guaranteed in writing.
We will inform you about material delays and available options. If we cannot fulfil your order and you do not accept an alternative, we will refund the unfulfilled order. This does not limit cancellation or other remedies required by law. If an international delivery is specifically agreed, responsibility for any additional import duties, taxes or clearance costs must be disclosed before you pay.
Check the delivery address before confirming your order. Notify us promptly if tracking shows a problem, a parcel does not arrive or you receive the wrong item. For visible damage, keep the packaging and send photographs if reasonably possible. Prompt evidence helps us investigate but does not impose a short deadline that removes statutory rights. We will work with the carrier; you do not need to resolve our delivery obligations with the carrier yourself.
You may request a change-of-mind return of an eligible standard product within 30 days after delivery. Contact us with your order number and the items you wish to return before sending anything back. We will provide return instructions and confirm the appropriate receiving address.
For this voluntary return offer, printers and accessories must be unused, complete and in their original packaging, with supplied accessories and documentation. Filament and refills must be unopened, unused and retain their original seal and restraints. Opened, unwound, moisture-exposed or partly used filament is not eligible for a change-of-mind return. A custom-made print is covered by the separate cancellation rules below. These conditions apply to change of mind, not to your legal rights concerning defective or incorrectly supplied items.
For an ordinary change-of-mind return, you pay the return shipping cost. Original delivery charges are not refunded under this voluntary offer unless required by law. Pack the goods securely and retain dispatch evidence; tracking is recommended. We will assess the returned items and explain any decision rather than applying an undisclosed restocking fee.
A custom-print order is refundable if you cancel before printing has started. Contact us immediately with the order number. We will check whether production has started and confirm the cancellation. We do not deduct an administration or payment-processing fee from an eligible pre-print cancellation refund.
Once printing starts, there is no change-of-mind refund for that custom print. This restriction does not apply to faulty, incorrect or non-conforming prints, a failure to fulfil the order, or another situation in which the law provides a remedy. A printed design that matches the agreed file and specifications is not defective solely because the customer’s design does not suit an undisclosed purpose.
Contact us with the order number, a description of the problem and supporting photos or other information if available. We will investigate and provide the repair, replacement, price reduction, refund or other remedy required by applicable law and appropriate to the circumstances. Where the law gives you a choice of remedy, we will respect that choice.
We will cover reasonable necessary return costs for a verified fault, incorrect supply or other return for which we are legally responsible. Contact us to arrange an appropriate method. Original packaging can assist safe transport but is not a condition that removes statutory defect rights. Sale items retain those rights too.
Any manufacturer’s commercial warranty is additional to statutory rights. Its duration, covered parts, servicing arrangements and exclusions are those stated for the particular product. We can help you raise a claim.
Refills are supplied for the proprietary master-spool model identified on the product listing. Buying the wrong size or ignoring correct loading and storage instructions may affect a change-of-mind request or assessment of damage, but does not excuse a faulty refill, inaccurate compatibility description or other supply error.
We will confirm the outcome of a return or cancellation and initiate any approved refund without undue delay, within any time limit required by law. Refunds normally go to the original payment method. Your bank or payment provider may take additional time to show the credit. If the original method cannot receive a refund, we will agree a secure alternative with you. See our Payment Policy for payment and duplicate-charge queries.
Read also our Terms and Conditions and Privacy Policy. Mandatory consumer rights always take priority over any conflicting policy wording.
Creality Hi Combo printer 
PLA Filament Black 1Kg 
Reinforced nozzles 0.6mm for Creality Hi 3D printer