Payment Policy

Last updated: 28 October 2026

This policy covers payments to MOprintability3D Co Ltd for orders placed through MO3DP. Our address is Unit A3, Industria Business Park II, Industrial Zone, Geoffrey Road, 90104 Bambous, Mauritius. BRN: C25220749. VAT: 28390655. Questions: support@mo3dp.com.

Currency, taxes and order totals

The store’s default currency is Mauritian rupees (MUR). Check the currency and full payable total before confirming payment. Applicable taxes, delivery charges and any optional extras must be disclosed before you pay. The order confirmation or invoice records the amount charged. Your payment provider may apply its own currency-conversion or bank charges; these are separate from our displayed price.

Available payment methods

Available payment methods are displayed at checkout for your order and may vary by order or destination. Follow the payment provider’s authentication instructions and use a method you are authorised to use.

Full advance payment for custom prints

For print-on-demand, review the uploaded STL, dimensions or scale, material, colour, quantity, instant price and estimated delivery date before confirming the order. The full order total is payable online in advance. We do not begin printing until payment is confirmed and the order has been accepted for production.

Payment clearance does not certify a model’s printability or guarantee an estimated delivery date. If a technical problem, availability issue or pricing error prevents us fulfilling the order as confirmed, we will contact you. Any revised specification, price or date requires your agreement. We will not make an additional charge without your authorisation. If we cannot fulfil the paid order and you do not accept an alternative, we refund the unfulfilled order.

Payment confirmation and failed transactions

An order number or receipt acknowledges the order or payment; it does not by itself confirm dispatch or that printing has started. A payment may be pending while a provider completes its checks. If payment fails or a session times out, check your order status and bank record before trying again. Contact us with the order number and transaction reference if you are unsure.

If you believe you were charged twice, send us the relevant references. We will investigate and refund any verified duplicate payment. Never email a full card number, PIN, password or card security code. We may request proportionate checks to prevent misuse, but will not ask you to disclose those secrets.

Cancellations, returns and refunds

Custom-print orders are refundable for cancellation before printing starts. After printing starts, change-of-mind refunds do not apply to custom prints, while legal remedies for faults, incorrect supply and non-fulfilment remain. Eligible unused standard goods have a 30-day change-of-mind return window after delivery, subject to our Shipping and Returns Policy.

Approved refunds are initiated without undue delay and within any applicable legal deadline, normally using the original payment method. Bank posting times vary. We do not substitute store credit for a legally required monetary refund without your agreement. An eligible pre-print cancellation or refund caused by our inability to fulfil an order is not reduced by an undisclosed processing or administration fee.

Questions and payment disputes

Email support@mo3dp.com with your order number and a short description of the issue. You can also contact your bank or payment provider; nothing in this policy removes applicable dispute or chargeback rights. How we handle order and transaction information is explained in our Privacy Policy. Read this policy with our Terms and Conditions.